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“Belmore Architectural Materials”, “we”, “us” and “our” refer to Belmore Architectural Materials Pty Ltd, and its related bodies corporate.

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Belmore Architectural Materials respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (“Privacy Act”).

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This Privacy Policy outlines how we collect, use, disclose and protect your personal information.

Unless stated otherwise, this policy applies to personal information of our current and former customers, suppliers, designers, builders, contractors, and any individuals who interact with us.

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From time to time, we may review and update this Privacy Policy. Any changes will be published on our website.

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1. What information do we collect?

The types of personal information we collect depend on how you interact with us and the products or services you use. This may include:

a) Information provided directly by you, such as:

• name, date of birth, residential or business address

• phone number, email address, and contact preferences

• driver’s licence details or proof of identity

• payment information and billing details

• trade or business information (for trade accounts or credit applications)

b) Information about your purchases and interactions, including:

• materials and products ordered

• design or project preferences

• online account activity and purchase history

c) Business or trade account information, such as:

• ABN, ACN, registered business address

• director, shareholder or authorised representative details

d) Government identifiers where required for verification, including:

• passport number

• Medicare card number

• tax file number (where legally permitted)

e) Website and digital information, including:

• IP address

• device information

• location information

• pages viewed on our website

• third-party referral websites

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2. How do we collect personal information?

We collect personal information in several ways, including:

• directly from you (online forms, in-store interactions, emails, phone calls, account applications)

• when you place orders or make enquiries

• automatically through our website or digital services

• from third parties, such as credit reporting bodies, trade references, or suppliers

• from publicly available sources where relevant

If we receive unsolicited personal information, we will handle it in accordance with APP 4.

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3. Why do we collect, hold, use and disclose personal information?

We only collect and use your personal information for purposes reasonably necessary for our business operations and as permitted by law. These purposes include:

a) creating and managing customer accounts or trade credit applications
b) fulfilling and delivering product orders
c) processing payments, invoices and refunds
d) evaluating and monitoring creditworthiness
e) responding to enquiries and providing customer support
f) understanding customer needs and recommending products
g) improving our website, product offerings and services
h) managing warranties, claims or insurance matters
i) detecting and preventing fraud or security risks
j) complying with legal, regulatory or reporting obligations
k) enforcing our rights, including debt collection or legal action

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4. Disclosure to third parties

We may disclose your personal information to:

a) our employees, agents, contractors or related companies
b) delivery partners or logistics providers
c) trade suppliers and product manufacturers
d) payment processors and financial institutions
e) credit reporting bodies
f) legal, financial or professional advisers
g) government agencies and regulatory bodies
h) persons acting on your behalf, such as your designer, builder or project manager

We do not sell personal information to third parties.

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5. Security of your personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

These include:

• secure physical and electronic storage

• password-protected systems and restricted access

• encryption and secure payment gateways

• staff training in privacy obligations

We will take reasonable steps to destroy or de-identify information that is no longer required.

Please notify us immediately if you believe your personal information has been compromised.

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6. Remaining anonymous or using a pseudonym

You may engage with us anonymously or using a pseudonym where practicable (e.g., general website browsing).
However, anonymity may limit our ability to provide certain services, such as order processing, delivery or credit applications. We will tell you when identification is necessary.

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7. Marketing communications

If you have provided your email address or mobile number, we may send you marketing materials about our products, promotions and updates.

You may unsubscribe at any time by selecting the “unsubscribe” link in our emails or by contacting us.

We do not collect additional personal information for marketing purposes.

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8. Third-party content

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third parties.
We recommend reviewing their privacy policies before providing personal information.

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9. Access to and correction of your personal information

You may request access to, or correction of, the personal information we hold about you, subject to certain exceptions under the Privacy Act. Before providing access, we may require proof of identity. Where practicable, we will provide access within a reasonable timeframe. You can ask us to correct your personal information if it is inaccurate, incomplete, outdated or misleading. If we refuse to correct information, we will explain why in writing.

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10. International transfers

We may store or process personal information using cloud services whose servers are located outside Australia.
These may include storage providers located in countries such as the United States, Singapore or the EU.

We will take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

We will not otherwise disclose personal information overseas unless you request us to.

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11. Complaints

If you have concerns about our handling of your personal information, please contact us.

We will respond as soon as possible and aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).